Frequently Asked Questions
Common questions about our file conversion service
What is HQpdf?
HQpdf is a secure file conversion service that allows you to convert between PDF, Word, Excel, and image formats quickly and safely.
Do I need to create an account?
No, our service is completely free and requires no registration. Simply upload your file and download the converted result.
How much does it cost?
HQpdf is completely free to use. There are no hidden fees or subscription charges.
What file formats do you support?
We support conversions between:
- PDF ↔ Word (DOCX)
- PDF ↔ Excel (XLSX)
- PDF ↔ Images (JPG, PNG)
- Images ↔ PDF
What's the maximum file size?
Files can be up to 20MB in size. This limit ensures fast processing and optimal performance.
Can I convert multiple files at once?
Currently, we process one file at a time. You can convert multiple files by uploading them individually.
Is my data secure?
Yes, all files are processed securely on our servers and are automatically deleted after 30 minutes.
Do you store my files?
No, we do not permanently store your files. All uploaded and converted files are automatically deleted after 30 minutes.
Can anyone access my files?
No, your files are only accessible to you through the unique download link provided after conversion.
My conversion failed. What should I do?
Try these steps:
- Check that your file is under 20MB
- Ensure your file is in a supported format
- Try refreshing the page and uploading again
- If the issue persists, contact our support team
Why is my conversion taking so long?
Conversion time depends on file size and complexity. Most files convert within 30 seconds to 2 minutes.
The download link isn't working. What should I do?
Download links expire after 30 minutes. If your link has expired, you'll need to convert your file again.
How good is the conversion quality?
We use advanced conversion algorithms to maintain high quality. Results may vary based on the original file's complexity and format.
Will my formatting be preserved?
We strive to preserve formatting, but complex layouts may require minor adjustments after conversion.
Can you convert password-protected files?
Currently, we cannot process password-protected files. Please remove password protection before uploading.